- They're partnered with Frontier, essentially giving their route map twice as many destinations.
- Their planes have Business Class seating.
- AirTran's A+ Reward program offers an Elite status benefit that offers perks like complimentary upgrades typically only found on legacy carriers.
- Check-in lines are long.
- Elite check-in lines are closed or not staffed.
- Flights are late.
- Business Class is filled with young children who spend the flight whining.
There are two good choices here: replace the plane, or cancel the flight. AirTran did neither. Instead, it delayed the flight for an astonishing nine hours, turning a three-hour trip into twelve.
And would you believe that when the plane did finally arrive, some of the passengers' luggage wasn't on board?
AirTran apologized, and all 84 passengers on the flight were offered round-trip tickets to destinations of their choice. But is that enough? Round-trip tickets make poor compensation when it's likely that the next flight will be no better.
I want to like AirTran. But the truth is, as an airline, AirTran consistently fails to achieve the level of service that it claims to offer. When is that going to change?